✩⋆。·₊˚ ୨୧˚₊‧。⋆✩
☆where do you ship?
i ship worldwide :3
please note i am currently unable to ship to germany due to their shipping & packaging laws. any orders placed from germany will be cancelled and refunded.
international buyers may prefer to order from my etsy shop instead, as VAT is collected upon payment. international orders placed via my site may be charged VAT and customs when entering the destination country.
☆how long will my order take to arrive?
most orders should take between 3-7 days to dispatch. uk orders can take between 1-3 to arrive and international orders can take between 3-14 to arrive.
☆can i cancel or refund my order?
i do not accept cancellations, refunds, returns or exchanges. if you have an issue with your order please fill in the contact form, include your order number and i will get back to you within 48 hours :)
☆i have recieved the wrong item or am missing an item from my order?
please fill in the contact form, include your order number and i will get back to you within 48 hours.
☆my order hasn't arrived. what should i do?
international orders may encounter extra delays. please wait 4 weeks before contacting your local postal service.
if needed, please contact me via the contact form and i can open a case with royal mail for you, but please note that i am not responsible for lost, damaged or stolen mail once it has left my hands.
☆a note on sustainability
i aim to reduce waste where possible and keep my packaging as plastic free as i can. as such most orders will use paper packaging.
however some products (namely pc holders) arrive to me already individually packaged in plastic bags. i personally feel that it is less wasteful to use the original packaging, rather than throw it away and replace it all with paper alternatives.
acrylic products like pc holders, pins and keychains arrive to me with a clear, plastic film on them to protect the items from scratches. these are left on the products and will need to be peeled off by the recipient.
if you do place an order, i kindly ask that you recycle or reuse as much of the packaging as possible :)
☆disclaimers
buyers who choose standard/untracked shipping understand the higher risk of mail getting lost.
i am not responsible for lost or damaged mail after it has been dispatched.
buyers are responsible for any customs or import fees that may apply.
please note that shipping prices are unfortunately out of my control. i ship via royal mail who are currently the cheapest shipping provider in the uk.
please double check your shipping address is entered correctly when ordering. i am not responsible for lost mail due to incorrectly entered addresses. please contact me via the contact form if you have any issues.